At ScotDog, we are committed to providing a smooth and reliable shopping experience from the moment you place your order to the day it arrives at your door. Please review our shipping and returns policy below for important information regarding deliveries, exchanges, and refunds.
All orders are processed within 1–3 business days after payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.
We offer shipping across the United Kingdom and selected international destinations. Shipping times may vary depending on your location and chosen delivery method.
Standard UK Delivery: 3–5 Business Days
Express UK Delivery: 1–2 Business Days
International Delivery: 7–14 Business Days
Please note that delivery estimates are provided as guidelines and may be affected by circumstances beyond our control.
Shipping costs are calculated at checkout based on the destination, package size, and selected delivery option. Any applicable shipping charges will be displayed before payment is completed.
Where available, tracking details will be sent via email once your order has been dispatched. Customers can use the provided tracking information to monitor delivery progress.
We want you and your dog to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.
To qualify for a return:
Items must be unused and in original condition.
Products must be returned in their original packaging.
Proof of purchase may be required.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used unless they are faulty.
Once your returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed back to the original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible. We will work quickly to resolve the issue through a replacement, exchange, or refund where appropriate.
If you have any questions regarding shipping, returns, or your order, please contact our customer support team. We are always happy to assist.