- Free Standard UK Delivery on orders over £30
We want shopping with ScotDog to feel smooth and reliable, from the moment you order to the day your parcel lands on your doorstep. Everything you need to know about deliveries, exchanges and refunds is below.
We deliver across the UK and to selected international destinations. Delivery times vary depending on where you are and the option you choose.
| Delivery option | Delivery time | Typical total, including processing |
|---|---|---|
| Standard UK Delivery | 3–5 business days | 4–8 business days |
| Express UK Delivery | 1–2 business days | 2–5 business days |
These are estimates rather than guarantees, as occasionally things happen that are out of our hands.
Free UK delivery on orders over £30. Otherwise, shipping is calculated at checkout based on where you live, the size of your parcel and the delivery option you choose. You’ll always see the cost before you pay.
Once your order is dispatched, we’ll email you tracking details where available, so you can follow it all the way to your door.
We want you and your dog to be completely happy with your order. If it’s not quite right, you can ask to return it within 30 days of receiving it.
To be eligible for a return:
Return postage: we’ll provide a prepaid returns label, so sending it back won’t cost you anything.
Treats: for safety reasons, we can’t accept returns of opened treats unless they’re faulty. Unopened treats can be returned as normal.
Anything we can’t resell is donated to a dog rescue, so nothing goes to waste.
Once your return arrives, we’ll check it and let you know the outcome. Approved refunds go back to your original payment method within 14 days of us receiving your return.
If your order arrives damaged, faulty or isn’t what you ordered, please get in touch as soon as you can. We’ll work quickly to put it right with a replacement, exchange or refund, whichever suits the situation.
Questions about delivery, returns or your order? Our friendly support team is always happy to help.